Tag Archives: employee training

The High Turnover Challenge

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In the restaurant and hospitality industry, high turnover is the norm and one of the most challenging aspects of management.  Yet, it can be extremely frustrating not being able to retain good employees and continuously deal with the stress of trying to fill positions with good candidates.  It can be a lengthy and costly process, and one that we would all love to avoid.

So how do you lessen your turnover rate and retain your best employees?

1. Provide Recognition and Rewards for Good Job Performance

Employees like to be recognized for their hard work and going above and beyond their call of duty.  It is important to promote from within so that your employees have something to strive for and don’t feel like they are in a dead-end job.  Also during staff meetings, recognize employees for their hard work.  You can even start a reward program.  After receiving a certain number of recognitions, they get a small prize.  It is also great to get them involved and have them nominate a fellow employee each month.  Giving your employees this task can lead to positive and respectful relationships amongst each other.

2. Offer an Employee Assistance Program (EAP)

EAP’s are intended to help employees with personal matters that might affect their work performance, health, and well-being.  Providing the option of an EAP shows your commitment to them and gives them a sense of security.  Offering an EAP can lead your employees to feel a sense of loyalty to your business.

3. Develop Relationships

Getting to know your employees on more than a professional level shows that you care about them.  Asking them about their family and personal interests can help build a strong relationship between you and your employees.  If you create a sense of family among your employees, it will lead to a great work environment, and they will feel a sense of commitment to you.

4. Motivate and Educate

Providing an educational environment for your employees can motivate them to flourish in their job.  Teaching your employees about different aspects of your business that aren’t necessarily part of their job can show that you care about their success and regard them as an important part of your business.  Encouraging employees to come up with new ideas for your business and taking time to listen to their ideas also gives them a sense of self-worth and importance.

 5. Community Charity Events

Sponsoring community charity events that your employees can participate in, such as 5K runs, walk-a-thons, etc., can create a sense of family and can be a team building experience.  It will bring you and your employees closer together, and provide a sense of belonging.

All the above suggestions can lead to creating a respectful, loyal, and family oriented environment for your business.  By creating this type of environment, I believe you will retain your best employees for a much longer period of time.

To help lessen turnover in the first place, employ a hiring system that helps you identify the best, most qualified and engaged candidates.  Systems that have ranking questions and are paired with an assessment tool can really help employers hone in on the best candidates who are more likely to fit the job and the culture, thereby reducing turnover in the first place.  If you are interested in learning more about such a system, visit http://redbookconnect.com/solutions/hire.

Jodi Sabol | Marketing Consultant | Red Book Connect

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Does it Pay to Train?

Training1I don’t think anyone would disagree that training is an essential part of the service industry.  The training and professionalism of your employees directly impacts customer satisfaction and loyalty.  However, during the recent recession, many businesses cut training from their budgets, and now they are beginning to feel the consequences.  Under-trained employees have resulted in lower customer satisfaction, which is affecting the bottom line of many businesses.

According to the Society for Human Resource Management (SHRM) 2013 Workplace Forecast, there is currently a shortage of skilled/experienced candidates to fill many critical positions.  This is due in part to the postponement and elimination of training among employers over the past few years.  During the recession, business operators could afford to be less concerned with retention because there were very limited opportunities to find alternative employment.  However, these same business leaders are now beginning to feel the pressure to keep employees happy, particularly their top talent. In fact, according to the National Restaurant Association (NRA) 2013 Industry Forecast, the restaurant and food service industry will see an increase of 1.3 million jobs over the next 10 years.  This will inevitably shrink the available labor pool, increase competition amongst business owners for top talent, and provide fewer experienced candidates to fill key customer-facing positions.  According to the Association, operators from all restaurant segments are now boosting their training budgets in an effort to develop their current employees and enhance productivity.

Training employees, however, does not have to be expensive.  eLearning courses are becoming more popular, especially within high-growth industries.  And now, with the introduction of social learning, which provides a more interactive, engaging learning environment where learners can share information, exchange ideas and knowledge and have discussions, eLearning has evolved beyond the lonely, individual experience.  Social learning provides the best of both worlds by combining the ease and reduced costs of eLearning, while adding in the critical element of sharing, discussion, and interaction normally reserved for classroom experiences.  In addition, social eLearning can provide the following additional benefits:

1. Vast Course Selections – Social learning academies (shameless self-promotion alert!), such as Schoox, provides an elaborate library of courses to choose from in various subjects, for all types of businesses.  Some courses are actually free!  You can choose the courses that best fit your business and make them available for your employees.  Development of customized courses are also available by uploading your own content.  These courses can also be made private so only your employees can view them.

2. Develop Employee Curriculums – Create full curriculums for specific job positions by combining customized and/or available public online courses.  Many social learning tools will also give you the option to develop exams to better assess your employees.  Once your employees have completed their courses, you can create customized badges and certificates for them.  This gives your employees a sense of accomplishment, achievement, and growth.

3. Learning From Peers – Develop topics for discussion boards so your employees can share their experiences and knowledge.  You can also create different groups and choose if you want them to be private or public.  For example, you can create a private group specifically for your managers which allows them to collaborate with one another, and even share content and files with each other.

4. Provide Training Flexibility – Let your employees take the required online courses during non-working hours and at their leisure.  Give them a deadline on course completion, but let them decide what time of day is best for them to complete the courses.  Remember, the online social learning environment that you provide is ongoing and just as important (if not more) as the courses.

5.  Easily Track Employees Progress and Completion – Using an social learning system will allow you to track your employees progress and completion of courses by providing statistical reports.  The reports will analyze total progress, time spent, and test results.

Social learning academies, such as Schoox, can provide an inexpensive, yet effective training environment for employees.  With the continual growth of the service industry over the next 10 years, retaining employees is important.  Providing employees the tools to grow and learn is instrumental in the success of any business.  It will not only increase employee satisfaction, but customer satisfaction as well, and therefore, increase your bottom line.

Jodi Sabol | Marketing Consultant | Red Book Connect