In the restaurant and hospitality industry, high turnover is the norm and one of the most challenging aspects of management. Yet, it can be extremely frustrating not being able to retain good employees and continuously deal with the stress of trying to fill positions with good candidates. It can be a lengthy and costly process, and one that we would all love to avoid.
So how do you lessen your turnover rate and retain your best employees?
1. Provide Recognition and Rewards for Good Job Performance
Employees like to be recognized for their hard work and going above and beyond their call of duty. It is important to promote from within so that your employees have something to strive for and don’t feel like they are in a dead-end job. Also during staff meetings, recognize employees for their hard work. You can even start a reward program. After receiving a certain number of recognitions, they get a small prize. It is also great to get them involved and have them nominate a fellow employee each month. Giving your employees this task can lead to positive and respectful relationships amongst each other.
2. Offer an Employee Assistance Program (EAP)
EAP’s are intended to help employees with personal matters that might affect their work performance, health, and well-being. Providing the option of an EAP shows your commitment to them and gives them a sense of security. Offering an EAP can lead your employees to feel a sense of loyalty to your business.
3. Develop Relationships
Getting to know your employees on more than a professional level shows that you care about them. Asking them about their family and personal interests can help build a strong relationship between you and your employees. If you create a sense of family among your employees, it will lead to a great work environment, and they will feel a sense of commitment to you.
4. Motivate and Educate
Providing an educational environment for your employees can motivate them to flourish in their job. Teaching your employees about different aspects of your business that aren’t necessarily part of their job can show that you care about their success and regard them as an important part of your business. Encouraging employees to come up with new ideas for your business and taking time to listen to their ideas also gives them a sense of self-worth and importance.
5. Community Charity Events
Sponsoring community charity events that your employees can participate in, such as 5K runs, walk-a-thons, etc., can create a sense of family and can be a team building experience. It will bring you and your employees closer together, and provide a sense of belonging.
All the above suggestions can lead to creating a respectful, loyal, and family oriented environment for your business. By creating this type of environment, I believe you will retain your best employees for a much longer period of time.
To help lessen turnover in the first place, employ a hiring system that helps you identify the best, most qualified and engaged candidates. Systems that have ranking questions and are paired with an assessment tool can really help employers hone in on the best candidates who are more likely to fit the job and the culture, thereby reducing turnover in the first place. If you are interested in learning more about such a system, visit http://redbookconnect.com/solutions/hire.
Jodi Sabol | Marketing Consultant | Red Book Connect